FAQ
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Do you offer free shipping?
Yes! We offer free shipping in the U.S. & Canada
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Our prints are made especially for you as soon as you place an order. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!What’s the cost for international shipping?
Standard international shipping is $7 to $15 depending on where you send it. Additional items are only $2 to $5 per item. -
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at emanate.ai.art@gmail.com.
I received a wrong/damaged product, what should I do?
Oh no! If the product you ordered arrived damaged please email us at emanate.ai.art@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible -
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let
us know by contacting us at emanate.ai.art@gmail.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at emanate.ai.art@gmail.com with photos of wrong/damaged
items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would work best for you, rest assured that we offer prints in common frame sizes. So, if you’d like to frame your print, you can.
Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let
us know at emanate.ai.art@gmail.com within a week after receiving your order. Include your
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund! -
All of our prints are made on museum-quality posters made on thick matte paper.
We take pride in providing you with high quality art. Each poster is printed with multicolor, water-based inkjet printing technique that yields brilliant prints to brighten up any room.
• Paper thickness: 10.3 mil
• Paper weight: 189 g/m²
• Opacity: 94%
• ISO brightness: 104%
• Paper is sourced from Japan -